FAQ

Answers to all your questions right here!

Lab-Grown Diamonds

Lab-grown diamonds are real diamonds created in a laboratory using advanced technology that mimics the natural diamond-growing process. They have the same physical, chemical, and optical properties as mined diamonds.  

They’re eco-friendly, conflict-free, at 30-70% lower prices. They offer the same brilliance and durability with a significantly lower environmental impact. 

These diamonds are graded on the same scale as mined diamonds, ensuring the highest standards of quality and brilliance.

Certification

Every diamond in Ethera’s jewellery is certified by the International Gemological Institute (IGI). This certification guarantees the diamond’s color, clarity, cut, and carat, ensuring exceptional quality in every piece. 

All gold used in our jewelry comes with the assurance of BIS hallmark. Certified, recycled and responsibly sourced metals, ensuring both quality and sustainability in every piece.

Delivery & Shipping

We provide free delivery within India. Delivery times vary based on product type - Items in stock will arrive in 7 to 10 business days, while Made-to-Order pieces may take 15 to 25 business days depending on product and delivery location.

How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

Lifetime Exchange & Buyback

We offer a Lifetime Exchange and Buyback policy for all our products. This lets you return jewellery based on current market value.

Customization

We offer bespoke jewellery design services. You can customize gold karatage, diamond color, and clarity combinations to suit your preferences.

Care & Maintenance

To keep your jewellery sparkling, clean it with mild soap and warm water. Store it separately to avoid scratches.

Returns & Exchanges

We provide a 15-day return policy with free return shipping. Exchanges are also available for your convenience.

Packaging

Your jewellery arrives in eco-friendly, premium packaging, perfect for gifting.

International Shipping

Currently, we only offer delivery within India.